1 reviews | Active since May 2018
********** Complain and Account Termination
Hope this mail finds you well but I am not well as a client.
Now I've got two cases.
One
It has been 10 days already regarding my ***** claim case Ref: ********** NF and no feedback would someone kindly explain to me why is that and what the latest update on this case? I've been suffering without becoming annoyed or patience enough from February and now I need to know am I still a valid client to FNB or I need to look for a new service provider. And my account is still on hold I have no life now.
Two
As a client my business SCYLLA ENTERPRISE GROUP made a turn over of R10 000 000 last year through a FNB account and for not transacting for two months on my business FNB closed my account without let me know as a client. This is totally unacceptable, I need to do my financial now and other business transactions and I completely have on access on MY ACCOUNT.
So please could somebody get back to me preferable call me. **********
Good day Mnqobi Sithole,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Mnqobi Sithole,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)