********** Complain

I'm writing ********** complain since there is no response on case at the bank. the following is my stoty.

I MR MNQOBI K SITHOLE ID NO ********** 021081 ACCOUNT ********** 8443 HAVE BEEN USING THIS ACCOUNT SINCE 2016/10/07,THAT I WAS VERY HAPPY WITH,NOT UNTIL WHEN I HAVE NOTICED THAT THERE ARE UNAUTHORISED TOLGATE PURCHASES THAT I WAS NOT AWARE OF ,I CALLED ***** DEPARTMENT AND THEY SENT ME TO THE BRANCH I WENT TO LOUIS TRICHARDT BRANCH AND I MET A CONSULTANT BY THE GIVEN NTHABALALA WHO HANDED A ***** FORM TO ME THAT I COMPLETED AND ALL TOLGATE PURCHASE WERE REVESRED BACK TO MY ACCOUNT AND I WAS HAPPY AS MY COMPLAINT WAS RESOLVED,FROM FEBRUARY 2018 MY ACCOUNT WAS ON POSITIVE BALANCE ONLY TO RECIEVS TOLGATE PURCHASES AGAIN THAT I WAS NOT AWARE OF I TRIED CALLING ***** DEPARTMENT AND COULDNT GO THROUGH, I THEN WENT TO MUSGRAVE MALL IN KZN AND THE CONSULTANT CONTACTED RECOVERY DEPARTMENT AND THEY REFFERED HER TO ***** DEPARTMENT AND I MR MNQOBI K SITHOLE SPOKE WITH THE CONSULTANT BUT COULD'NT GIVE ME ANY REF NO FOR FOLLOW UP,ALL MY CARDS CANCELLED AND I AM STIL RECIEVING TOLGATE PURCHASES,I THEN CONTACTED A CONSULTANT WHO ASISTED ME BEFORE FROM LOUIS TRICHARDT (GIVEN NTHABALALA) WHO SENT ME A ***** FORM THAT I COMPLETED,AND HE EMAILED THE FORM,AND HE GAVE ME A REF NO REF 412408 AND REF 412709,BUT STIL I HAVENT RECIEVED ANY FEEDBACK FROM ***** DEPARTMENT,NOW MY ACCOUNT IS ON HOLD AND I WAS TOLD THAT MY ACCOUNT IS ON RISK 2,THAT IS REALLY AFFECTING MY PROFILE VERY BAD,AND MY ACCOUNT IS NOW ON HOLD I REALLY LOVE MY FNB AND EVEN THOUGH IWAS TOLD ABOUNT THE OMBUDSMAN I AM NEVER GOING TO CONSIDER THEM SINCE I KNOW YOU ARE CAPABLE OF RESOLVING MY PROBLEMS, I EVEN WENT TO MUSGRAVE MALL AND MEET A CONSULTANT WHO ATTEMPTED TO HELP BUT COULDNTI AM BEING CALLED BY RECOVERY AND RECIEVING CALLS TO SAY THAT I AM OWING THE BANK,I HAD TO CONSIDER OPENING ANOTHER ACCOUNT FROM DIFFERENT BANK THAT I AM NOT REALLY HAPPY WITH JUST TO GIVE YOU GUYS TO SOLVE MY PROBLEMS I AM NOW OWING BANK AN AMOUNT OF 15,778.97- THAT WAS BROUGHT BY ALL THIS TRANSACTIONS AND MY ACCOUNT IS ONHOLD AND I AM TOLD I WAS A RISK CUSTOMER I WOULD BE VERY HAPPY IF YOU REMOVE HOLD ON MY ACCOUNT AND REMOVE THE RISK SINCE SINCE I KNOW I AM NOT A RISK CUSTOMER,AND I AM STILL TRYING TO DEPOSIT FUNDS BUST COULDNT GO THROUGH,I STLL LOVE FNB,SINCE IT WAS BANK THAT WAS VERY LOYAL NOT UNTIL TODAY. AS WE SPEAK TODAY MY ACCOUNT IS SITTING ON -R16 438 AND ALL CARDS ARE CANCELLED. I'll be happy to get a response on my case as soon as possible.