DM
Doris M

1 reviews | Active since Jul 2014

04 Feb 2015, 08:24

********** cheques debited against my account.

My problem started on 10 December 2014 when i received a notification on my phone notifying me that a cheque of R475 000 was debited against my FNB account, which i don't know anything about. I went to Bank City branch to get clarity on this matter and after waiting for almost 2 hours in the branch they managed to get a copy of the ********** cheque. The cheque appeared to be genuine cheque but the signature is different to my own. The last time i had or used FNB cheque book was in 2003 and suprised and shocked that someone managed to obtain my cheque book and is using it **********ly. I went to several FNB branches to report this but was told that they can't open a ********** case as no money was lost. In January 2015 there was another cheque of R32 000 drawn and today 04/02/2015 there's another one of R182 000 drawn again. I'm dissappointed with FNB for failling to protect their customers against such ****s especially after being a loyal customer for more than 10 years. I would like this matter be resolved urgently and all my accounts be closed.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Feb 2015, 10:57
Official
Hello 082D,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 617511.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)