1 reviews | Active since Jul 2014
********** cheques debited against my account.
My problem started on 10 December 2014 when i received a notification on my phone notifying me that a cheque of R475 000 was debited against my FNB account, which i don't know anything about. I went to Bank City branch to get clarity on this matter and after waiting for almost 2 hours in the branch they managed to get a copy of the ********** cheque. The cheque appeared to be genuine cheque but the signature is different to my own. The last time i had or used FNB cheque book was in 2003 and suprised and shocked that someone managed to obtain my cheque book and is using it **********ly. I went to several FNB branches to report this but was told that they can't open a ********** case as no money was lost. In January 2015 there was another cheque of R32 000 drawn and today 04/02/2015 there's another one of R182 000 drawn again. I'm dissappointed with FNB for failling to protect their customers against such ****s especially after being a loyal customer for more than 10 years. I would like this matter be resolved urgently and all my accounts be closed.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 617511.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 617511.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
