1 reviews | Active since Sept 2016
********** Charges on FNB Connect Package
I have noticed a charge of R246.73 and R1.88 on my FNB account in connection with FNB Connect. I am once again, as this has happened before, writing to ask that my money is paid back to me with immediate effect and with urgency as I have other matters that concern my life to deal with. Please can this issue be sorted out and can this be the last time this occurs?
The last two times this happened, I never got my money back and on the second occasion, it took two weeks to receive my money after it was easy enough for FNB to take it immediately
Further to this matter is resolved, I will be canceling whatever connect sim I have as these charges are clearly **********.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)