1 reviews | Active since Oct 2012
********** charges by FNB on my accounts
<p>For at least three months now FNB has been persistently **********ly charging me fees that are not due to them on both my cheque and credit card accounts. My credit card has been paid off for a few months and since then I have not used. I switch to Bundled pricing option but despite my alerting FNB to the ********** charges every month, FNB still continue charging fees they are not supposed to. </p> <p>By their own admission, last month someone changed my pricing option without my authorisation.</p> <p>Their so called FNB Premier Bankers are the most pathetic and useless bunch you can ever deal with. They say they will respond within 24hrs and that almost never happens. When they reply, they send you an empty email.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Someone fromGNB by the name of Lerato called yesterday. I wish to put on record a summary of our discussion.
Despite my request three months ago to change my pricing option from unlimited to bundled, my credit card account continues to be charged monthly fees and at the same time I;m being charged bundled fees on my cheque account. According to Lerato, the charges on my credit account is because the account is INACTIVE. If the account is inactive, then why does FNB charge monthly fees on an allegedly INACTIVE account?
Immediately after our discussion, she was supposed to send me T&Cs relating to charging of monthly for INACTIVE account. I'm still waiting.
She furthermore undertook toinvestigate the matter with the relevant department.
Someone fromGNB by the name of Lerato called yesterday. I wish to put on record a summary of our discussion.
Despite my request three months ago to change my pricing option from unlimited to bundled, my credit card account continues to be charged monthly fees and at the same time I;m being charged bundled fees on my cheque account. According to Lerato, the charges on my credit account is because the account is INACTIVE. If the account is inactive, then why does FNB charge monthly fees on an allegedly INACTIVE account?
Immediately after our discussion, she was supposed to send me T&Cs relating to charging of monthly for INACTIVE account. I'm still waiting.
She furthermore undertook toinvestigate the matter with the relevant department.
You are the most useless bunch of bankers. It's been almost two weeks since bringing to your attention the ********** charges on my account by FNB and I've not had any feedback/resolution on this. But then I suppose you are determined to preseve these ********** charges for your profit.
You are the most useless bunch of bankers. It's been almost two weeks since bringing to your attention the ********** charges on my account by FNB and I've not had any feedback/resolution on this. But then I suppose you are determined to preseve these ********** charges for your profit.