********** CASE ON FNB BUSINESS ACCOUNT

On the 02/12/2021 there was a ********** transaction on my FNB Business Cheque account. I immediately notified my personal banker and called the FNB ***** line. I was informed that I will be contact in 5-7 working days. The funds were pending for +-8days so I assumed that they were still busy investigating. On the 10/12/2021 the funds were released. The first week in January I followed up again and was advised that I can expect a call within 48hrs. No phones calls, or any messages were received from FNB at any stage. On the 08/03/2022 I made another phone and was on hold for over 50min. No questions could be answered and I was just told that I will be contact within 48hrs.. Over a week has past since my last phone call and I still haven't received any feedback from FNB.. It has now been 4 months and my query has not been resolved nor have I received any feedback from FNB.