********** card transaction not resolved for almost 3 months - NO COMMUNICATION

I reported a ********** card transaction on 11 December 2023. I had gotten rid of the card and no longer had it in my possession. I received a notification of a transaction which I did not recognize. I did not when receive an OTP. I called the ***** line immediately to report *****. They logged a case and said they'll come back to me in 30 days. I followed up on 02 February 2023 as I had received ZERO communication and was told that the case is with the internal investigation team, that they cannot transfer me, have no contact number or email for me and will ask them to call me back - call reference ***. I have still not received feedback or a refund for the ********** transaction. I feel as if FNB literally does not care, it may be a small amount to you but money was ****** from me and every cent counts. TERRIBLE TERRIBLE UNSUPPORTIVE NON-RESPONSIVE SERVICE. I'm so disappointed.