1 reviews | Active since Jul 2011
********** Bank Charges
FNB allows ********** bank charges to go off and when confronted about it say sorry we can't reverse it. How can they allow ATM enquiries be done on a bank card that was cancelled and then still charge R5.50 per enquiry? And when one tries to lodge a complaint its like pulling teeth. On FB Messenger they don't even respond, phoning ***** department you get put on hold for hour plus.
Good day Andrea
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged on behalf of your husband and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Andrea
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged on behalf of your husband and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)