JV
Johnny V

1 reviews | Active since Aug 2018

20 Sept 2018, 20:06

********** bank accounts at FNB and Accountability

Money was ****** from me, R208,000 in total through intercepted e mails. All accounts used by ********** were FNB Accounts. I contact my bank Standard Bank to ooen a case which in turn got in contact with FNB investigating units. Although i immediately provided all the ********** accounts and opened a police case, at no point up to now did FNB provide me with any details or progress on the investigation. I found out that there were still money in the accounts that was used to stole my money. I was informed by my bank that an amount or R105,000 will be recovered yet i got a payment of R77,000 only. I have been trying to get a reason why only this amount was paid when i know exactly how much money was in the ********** accounts. Firstly, FNB allows ********** bank accounts to be opened and used to steel money without taking any responsibility as this must be an inside job. Secondly they feel nothing for the victims and provide no help or feedback. Thirdly if i did not make them aware that there were money left in these accounts i am not convinced they would ever have contacted me to tell me about it. Surely they knew this the minute i reported the case. Lastly no reason is given for not paying the amount that was communicated to me. Also FNB had all the time in the world to pay back the money although it was ****** from me weeks ago. This will close my business. Banks shoud be taking accountability for ********** accounts opened and being used without proper quality assurances being done. Well lets face it even on the ********** activities bank charges do apply.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2018, 11:17
Official

Good day Johnny Viviers,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, as this matter had been already logged with Standard Bank, feedback would be provided to them who will then liaise with you.

I have escalated the matter to FNB ***** to provide feedback.

Regards,

Hello Peter Complaints Team

*** (option one)