1 reviews | Active since Jun 2018
********** and ********* Behavior
FNB have no integrity they *****s. They have no right to go through your account and transfer money from one account to the other with out your consent, but they did mine. They took a large sum of money from my savings pocket which i never gave them authorization to ever touch. I am very disappointed and utterly disgusted by the ********** act that took place on my account. When you make contact with the Call Centre the agents are very unhelpful and transfer you from one department to the other. I want my money back and soon.
Good day Christoffel,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Smart Devices who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Christoffel,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Smart Devices who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)