Hellopeter
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ZS
Ziyaad S

1 reviews | Active since Jun 2018

01 Jun 2018, 11:10

********** AND POOR SERVICES!

I suspect *****. I have upgraded my account and waited 2 weeks and still have not received my car however I received messages that it's been delivered to an unknown location. I've called the call centre about 10 times if not more and they were not able to assist me nor has any other department. I feel not only my account is at risk but also either the process/people or systems are ******* and needs to be investigated. Nobody takes ownership of this within FNB. I'm keen on moving banks and do not suggest any body to bank with FNB. I will continue to review on them via all social media platforms and spread the word. Pathetic!!!!+

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jun 2018, 12:11
Official

Good day Ziyaad,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one

ZS
Ziyaad S's update01 Jun 2018, 12:27
Reviewer Update
Thank you - I have been told I would receive call backs however this has not happened. Well after calling the customer services numbers, either the agents drops the lines/unable to assist me or I was even told that there is no manager onsite. This was @11am 1st June! I hope this message gets across to heads/directors. I feel each customer or client should be treated as a valued customer to the organization however this is not the case @ FNB.