********** activity on my account
I was shopping around for air tickets online. My bank details are already online and prepopulates. Not sure which button i pressed as i was looking for a final price then i saw a notification for a debit from my account. No OTP sent nothing...now i am hopeless because FNB requires me to send a form for reversal and on that form they require me to contact the merchant for the reversal. Why should i do that because its not their fault i dont even have their details and i didnt authorise it via OTP. FNB must just reverse the payment.
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FNB (First National Bank)'s replyOfficial
07 Dec 2018, 09:37Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Dec 2018, 09:37
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
's updateReviewer Update
12 Dec 2018, 20:27So i have been waiting for my query to be resolved. I have since not received a response. This is how FNB treats their clients. My money is not safe. This is not the first time this has happened. I was requested to contact the merchant but i dont have their details whatsoever. I requested FNB to assist get the contact since they insist i contact them but no response from them. I have been left hanging. This was a security breach since i did not get the OTP to authorise but they insist its my fault and cannot reverse the transaction
's update12 Dec 2018, 20:27
Reviewer Update
So i have been waiting for my query to be resolved. I have since not received a response. This is how FNB treats their clients. My money is not safe. This is not the first time this has happened. I was requested to contact the merchant but i dont have their details whatsoever. I requested FNB to assist get the contact since they insist i contact them but no response from them. I have been left hanging. This was a security breach since i did not get the OTP to authorise but they insist its my fault and cannot reverse the transaction