********** ACTIVITY IGNORED

It's very disappointing the kind of service one gets from FNB. How is it that a ********** activity takes place by an individual claiming to offer trading services under FNB and goes around *****ing from people and hiding behind FNB yet FNB does nothing? I am still waiting for my R9955 from a fellow FNB client. The investigating officer assigned to me was so *********** it is not even funny. Firstly I wasted R150 airtime trying to get hold of her and when I finally did she didn't have answers.

What is the purpose of the ********** activity line if FNB fails to help retrieve our funds? Its stipulated by FNB that and I quote "Electronic Transactions If you report a ********** transaction, your bank has to investigate the charges and refund your money within 10 days. Your bank can extend the investigation timeline to 45 days if you receive provisional credit of a refund within 10 days of making your claim."

Please assign me a new investigating officer. I want all my money back! All of it.

FNB ***** Victim