********** ACTIVITY - HOW CAN WE HELP OTHERS TAKE YOUR MONEY

TODAY MARKS 2 WEEKS SINCE I STARTED THIS PROCEDURE, AND STILL NOT NO FEEDBACK AND NO REVERSAL!!!!!!!!!!!!!!!!!! I phoned the credit card division on Wednesday 29 Nov. to cancel my Premier credit card as there had just been a ********** transaction. FNB sent me a dispute form to complete which I returned that same morning. I phoned on Friday 1 Dec. to follow up but nobody could tell me anything, that was after 3 attempts at calling as the first 2 answered calls I could hear laughing and talking in the background but nobody spoke to me. I also sent an email on the same day to which I have had no reply. On Monday 4 Dec. I lodged a complaint to the FNB complaint email. On Tuesday 5 Dec. I received a call from a Roxy ensuring me someone would call me with feedback that day. Nobody did. Wednesday 6 Dec. I called Roxy to tell her nobody had called me, she did not remember me but said she would look into it. I am still waiting. Thursday 7 Dec. I called the premier banking line, they looked into the matter and assured me it was being escalated to the manager Johannes somebody who would phone me yesterday. I am still waiting. Friday 8 Dec - Facebook complaint. RB Jacobs has twice rep**** to say he is "looking into it". This service is beyond RIDICULOUS, IT IS A JOKE!!! I have made every effort to receive some sort of feedback and have this transaction reversed, which I was told on 29 Nov. would happen, and yet...........................I will be cancelling my card with immediate effect and moving to a bank that actually gives a %$#@