********** ACTIVITY

I have submitted a claim for ********** activity on my account and I still have no outcome from FNB. I keep calling the *** number but all you get is a voice msg saying that we are experiencing high call volumes, please be patient. I hold on for almost 30minutes each time I call. What kind of service is this? A purchase is made from my account without my knowledge or authorization whilst my debit card is in my posession. Now I must wait for my own money to be refunded to me due to FNBs negligence. You cant even get through to the call centre to find out the progress of your claim. Really this is the second time this is happening now.