BL
Belicia L

1 reviews | Active since Feb 2018

02 Feb 2018, 07:59

********** activity

My FNB premier cheque account (online banking) with FNB has been hacked for the third time in 2 month's time. The service I am experiencing with them is the absolute worst. I am being passed on from one consultant to the other and none of them can assist me, or the whole process starts from top. I am closing my account with them as I have had enough of this. They don't want to refund my money, as they need permission from the third party involved, which is the person in which account the money has be transferred to (who will ever admit to saying yes to **********ly making a transfer and refunding the money?) This is completely unacceptable. I have never had worse service anywhere!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Feb 2018, 09:12
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***