1 reviews | Active since Jan 2018
********** activities on my Debit card
On 4/1/2018, i received several sms notifications from FNB regarding unauthorised transactions on my Debit card. I went immediately to my nearest FNB branch to report it and to fill in a claim form. They also cancelled my old card and issue a new card. The money was reserved for unauthorised purchases on my card and i was unaware of it till i received the notifications. I want to know why they didn't put the money on hold and why did they let the money go out of my account while it was reserved after i reported the case. Who is gonna take now the responsibility.
Hello Freddy 1 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello Freddy 1 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team