********** Activities- No Help from FNB Agents

My account has been upgraded to a Premier cheque account without my knowledge, I have not logged onto FNB to approve this transaction, they have already taken money from my account, I have been communicating with secure chat and I have called FNB only to be transferred over and over again to the incorrect department, my login notifications are going to my old email address which I have asked over and over again to be changed and nothing is being done about it. I want my account to go back to Gold and I want all the fees that were taken of my account to please be reversed. I have debit orders and obligations to meet and I cannot accept tis kind of behaviour from FNB, this now compromises the security of my account and my personal information.