*****ULANT DEDUCTION FROM MY DEBIT CARD

SATURDAY 14 MARCH 2015 I WANTED TO MAKE AN URGENT PAYMENT AND FOUND ON MY INTERNET BANKING WITH FNB MY BALANCE WAS NOT WHAT ITS SUPPOSED TO BE. I WENT INTO MY MESSAGES AND SAW THAT A PURCHASE WAS MADE ON FRIDAY NIGHT 23:05 FOR THE AMOUNT OF R952.27. I CONTACTED THE ***** DEPARTMENT FIRST THING MONDAY MORNING AND WAS TOLD AN INTERNATIONAL PURCHASE WAS MADE. MY ACCOUNT WAS STOPPED. I WAS THEN SENT A FORM TO COMPLETE WHERE I HAD TO GIVE ALL DETAILS,COPY OF MY ID AND COPY OF BOTH SIDES OF DEBIT CARD.A NEW EMAIL CAME THROUGH WITH MORE FORMS TO FILL IN.TODAY I ASKED WHAT IS GOING ON AND NO ONE CAN ASSIST.I AM BEING TOLD THAT MY SURNAME IS DIFFERENT THUS NO ONE CAN FIND ANY INFORMATION.I SAID I GOT MARRIED QUITE RECENTLY AND HAVE NOT HAD TIME TO GET A NEW ID.THEY PICKED UP ON MY EMAIL ADDRESS MY SURNAME IS DIFFERENT.NOW WITH ALL THE INFORMATION THEY HAVE,COPY OF ID,BANK CARD DETAILS ETC NO ONE CAN ASSIST.IT SEEMS THAT ANYONE CAN STEEL FROM ANYONE AND ITS OK!I WANT MY MONEY BACK AND I WANT A BANK ACCOUNT!WHERE IS MY SALART SUPPOSED TO GO THE END OF THE MONTH??