JD
JJ D

1 reviews | Active since Feb 2012

01 May 2018, 13:00

********** AND ******** ARE WELCOME AT FEB. HOW CAN WE HELP YOU LOSE YOUR HARD EARNED MONEY

Your customer Security Express Reg: *** Bank Acc: 6 ********** 669 Branch : Bracken City (Alberton)

This company is using this bank account to **** customers out of thousands of Randy daily.

When I phoned the company in March 2018 for a quote on a carport and garage door. I paid the deposit to MARCO (cell : ********** ) via speed point. For the last month they have been giving me all sort of stories why they can't come. They make appointments for dates to come and install but five minutes before they are due to arrive and start the job they will send you a reminder that they are coming but just neever pitched.

When I phoned Hendri ***ner & his wife) they will give some many excuses from THEY WILL CHARGE YOU 65% to cancel knowing they did not order stock. They will tell you one of the following reasons why they can't complete the job 1.One of the workers died(every week one worker dies) 2.Book installation for Saturday's knowing they work from Mon - Fri should start work at you house 3.My absolute favourite and I am quoting Hendri " He is doing you a favour to rebook. WARNING, THIS COMPANY IS ******** PLEASE OUT OF THEIR MONEY. HENDRI, ANGIE AND MARCO IS ******** AND TAKING CUSTOMERS MONEY WITH NO INTENSION OF DOING THE WORK OR GIVING IT BACK. 4.The workers will come out but you must first pay the balance before they can start. This means that we the customers are *********ed. 5. THERE IS ALWAYS A PROBLEM WITH THEIR SUPPLIERS . THEY USE ONE CUSTOMERS MONEY ONE TO BUY ANOTHER'S STEEL TO START THE JOB UNTILL THE NEXT ONE PAY. SO THE CYCLE GOES ON. QUESTION TO FEB IS WHY ARE YOU ALLOWING THIS COMPANY TO USE YOUR BANK FOR *****.

WHAT DOES THIS SAY ABOUT YOUR BANK. ********** AND ******** ARE WELCOME GJ

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2018, 13:22
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***