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ngonidzashe D
1 reviews | Active since Dec 2018
04 Sept 2019, 09:53
********** and money *****ing company
Turning into a ***** company. closing people's accounts without their consent. I asked for them to disable the bank your change debit feature that was eating my money for no apparent reason and next thing i am being emailed and told that my account was closed following my request. Is it very hard for the people at fnb to understand simple english?And now i am back and forth with them asking them to revert everything to what they were. Stay away from FNB.
Helpful (0)
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Replies (3)
FNB (First National Bank)'s replyOfficial
04 Sept 2019, 11:44Good day Ngonidzashe Dzindimu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply04 Sept 2019, 11:44
Official
Good day Ngonidzashe Dzindimu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
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ngonidzashe D's updateReviewer Update
04 Sept 2019, 11:47I keep receiving these reference numbers. i have several that i have received and my email also has these. I can show you the emails that i have been receiving from you. Why would you close my account i have been using for almost 2 years without my consent? Disabling a feature that i do not use is not the same as closing an account. There is a reason why i do not keep money in my main account and you closing my savings account is just a huge blow that i can not just ignore and swallow.
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ngonidzashe D's update04 Sept 2019, 11:47
Reviewer Update
I keep receiving these reference numbers. i have several that i have received and my email also has these. I can show you the emails that i have been receiving from you. Why would you close my account i have been using for almost 2 years without my consent? Disabling a feature that i do not use is not the same as closing an account. There is a reason why i do not keep money in my main account and you closing my savings account is just a huge blow that i can not just ignore and swallow.
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ngonidzashe D's updateReviewer Update
05 Sept 2019, 08:19So its been three days and i received an email that my account has been reactivated and that is not true. My account is still closed as ever and nothing is being done about this wow. I am so disappointed. Can somebody at HelloPeter help me with this? i do not have money to sue FNB for this but i am sure someone can get this on to the public that FNB is deliberately closing accounts for their customers without consent after failing to understand simple English. If they are doing this to me, how many people are they doing this to? I am even afraid of putting money into this account who knows who will have access to my main account? please helloPeter help. I have no one else to turn to now. On Their website they do not do anything. Sending me useless emails that do not resolve anything. It is not my fault these ********** do not understand English.
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ngonidzashe D's update05 Sept 2019, 08:19
Reviewer Update
So its been three days and i received an email that my account has been reactivated and that is not true. My account is still closed as ever and nothing is being done about this wow. I am so disappointed. Can somebody at HelloPeter help me with this? i do not have money to sue FNB for this but i am sure someone can get this on to the public that FNB is deliberately closing accounts for their customers without consent after failing to understand simple English. If they are doing this to me, how many people are they doing this to? I am even afraid of putting money into this account who knows who will have access to my main account? please helloPeter help. I have no one else to turn to now. On Their website they do not do anything. Sending me useless emails that do not resolve anything. It is not my fault these ********** do not understand English.