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I called in few weeks back asking an agent to move funds from my budget facility to straight so I can see how much I owe the bank and its because my app doesn’t allow me to. Today I login and realise I cannot see the straight facility and the minimum payment required is significantly high considering I haven’t exhausted all my credit. If I owe Less than R10000, how is the bank expecting almost a quarter of that as a minimum payment this month? I do not know what this agent did but its causing me such a great inconvenience. Can I get a call back urgently with viable solutions of fixing the mess this agent caused. It’s unnecessary to hire *********** employees that will cause good clients that are up to date with payments such a headache. I am utterly disappointed with FNB. You cannot charge me so much on bank fees each month and give me service as though I pay charges of a ZERO account. If my credit was reduced, why didn’t FNB send me a letter? I paid in a huge amount of money into my credit card yet I cannot even see it nor access it. This is honestly absurd. Guess the F stands for ********** as opposed to First.