LP
Lebogang P

1 reviews | Active since Dec 2012

04 Aug 2017, 10:20

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<p>I dont have an overdraft with you but you have allowed R11 transactions to go through you then charge me R11o for that???really after i have been a loyal customer with you guys..i want that account closed with immediate effect i will move to another bank as you dont value me as a customer..someone contact me to tell me that you have closed your nonsense account and refund me back my money.</p>

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Aug 2017, 11:03
Official

Good Day,

I truly regret taking note of your experience

Thank you for bringing this to my attention. Please accept my sincerest apologies.

I have noted that complaint reference number *** was issued regarding this matter.

I have referred the complaint to the relevant department and have requested that they provide assistance and contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Daffnie Govender

LP
Lebogang P's update04 Aug 2017, 12:28
Reviewer Update

Can you tell Vuyo Maphanga to have my account cancelled with immediate effect. I dont want your stupid account anymore with crazy fees. I want a response before the end of businness today. you are not the only bank, i will move to a better bank.

LP
Lebogang P's update04 Aug 2017, 12:31
Reviewer Update

i want feedback before the end of business today.

LP
Lebogang P's update08 Aug 2017, 08:46
Reviewer Update

I am going to report this with Ombudsman, you charged me ridiculous stupid amount, I have requested that you close that account with immediate effect and you are refusing to do that.

I was told someone will contact me before the end of business on Friday and im still waiting today its Tuesday, is that how to take us customers for a ride???

Il be moving to Capitec and you can keep your stupid account, I want that cancelled immediately.