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<p>They debited my account without my permission and they put me on hold for 40 minutes when I asked them why. They then sent me an sms stating that they confirm the deduction and they put some codes that I don't understand. No contact numbers no reference number just strange codes.I don't owe them I just stated using FNB. This is my first month with FNB and they already doing *****. This is messed up and frustrating </p>
Good day Ms. reneiloemohlaba
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. reneiloemohlaba
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***