********* in Bank
<p>Nthaniseng Phuti of FNB ***** department is a huge ********* herself. She called me this morning to state that someone called her regarding ***** from business account, she called me, didn’t verify my name, ID or even my company name, she asked me “ do you sell X product” and I responded yes, she then took the liberty of blocking my business account on the busiest business week of the month, when I went to the branch to rectify the issue, Nthaniseng Phuti tells me that I didn’t deliver product in 2 days as per the agreememt that my client has told her. She didn’t care to apologize for her barbaric and ****** behavior towards me. She has also let out personal information about the owners name and address to the client in concern. FNB should have a measure of security involved before blocking an account, I constantly have sufficient funds available in my account. Nthabiseng Phuti is a ********* working in ***** department of FNB. I have lost out on serveral thousand rands in sale due to a lack of ethics and principles that should have been app**** by an FNB staff. After refunding my client using a different business account, I was told, I made a wrong decision. FNB needs to employ sufficiently educated individuals with common sense. I will not rest my case. Nthabiseng Phuti, you asked me if I sell “x product”. You did not do any form of security question, you took the liberty of making your own decision that best benefited you and not FNB. You gave the ordinary man on the street my personal information. When I questioned you about it, you said “ I have your business profile, I don’t need to verify it”. Nthabiseng Phuti, you take the gold medal for *****. You are the head of “********** activities” in FNB</p>
Good day Nikkita Chetty,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Nikkita Chetty,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
