*****/****/ No response !!!! 1

The reason I bank with FNB is not only the technological convenience of banking but the safety and security a bank provides to clients. This experience I have no idea how to even address any longer as its a continuation of FNB not being effective in preventing *****, safety and security to my bank. I had made a transaction to a ********** person ( unknown to myself) when I made a payment of R 10 800.00 towards a holding deposit for a car I saw advertised on a website on Facebook as reliable, however much to my dismay the person posed as Auto Investments, name as Raymond. The payment was made on 14 FEBRUARY 2022, after I realised the transaction I had made was nothing more than a ****, I contacted FNB to alert them of this transaction and the amount. Thereafter I was asked to sign a form with the details of payee and my my bank account with a relevant account of what transpired submitted on the next day 15 February 2022. I was then told by the Disputes it would take 10 days to resolve, I have emailed, phoned, contacted numerous banking agents to have the money refunded as a reversal , a bank that I have all my bank accounts with, my kids saving accounts, my confidential and private information- yet theyve not reversed the transaction! It is AUGUST 2022, 7 months later and I have not even received a reply on when this will be resolved, no reasons why theyve not followed up on the dispute and worse , it seems maybe the amount was R 10 800.00 , it may not have been a large amount to have given preference on priority. The reality is many people see it as water under the bridge and I cannot fathom why FNB emphasises so many years of good service in the banking world, when its time for them to look at your clients profile to simply make a decision. I would cut my losses as a bank and keep my clients as opposed to making me wait 7 months on a follow up on a dispute of a *****!!!!! It is not news to anyone that ***** is a reality, but my point is I have been far too patient and without an explanation for FNB or simply saying 'The onus is on you to follow up" In a business sense, the bank has a responsibility to provide a service with safety, security measures that your money and transactions are done so with integrity.

I am beyond disappointed, I need to re think banking at FNB... youve really not been good to me, loyalty counts for Zultch with your bank