VH
Vimbai H
1 reviews | Active since Aug 2019
03 Sept 2019, 13:16
*****LENT TRANSACTION.
i made a transaction -online shopping only to find out that it was ********** shop,i went the bank before the money successfuly entered their bank account,and the consultant ask me to fill in the form and changed my card,and she assure me my money will be in the bank in 3-5 working days.this happened in east london fnb oxford. Now they are telling me that because i approved the transaction so they cant do anything further, whereas they failed to be proactive now they are reactive.FNB I WANT MY MONEY BACK,YOUR SERVICE IS POOR,I HAVE USED THIS BANK SINCE 2008 WHEN I STARTED TO WORK,USED TO BRAG ABOUT FNB NUT NOT ANYMORE!!
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Replies (3)0
Replies (3)VH
Below is the response from FNB.
What kind of a bank which cant reverse a transaction that is not yet successful!!! FN it is your fault because i reported this incident in time before the money was in the recipient's account.
I WANT MY MONEY BACK.
I WILL GO TO AS MANY PLATFORMS AS AVAILABLE TO PUBLISH THIS!!!
Good Day MISS MERCY V HUNIPEMS ref no : ***We refer to your recent enquiry regarding a Disputed transaction on ***2 for the amount of R717.01 LAWRAFASHION
which was debited to your account.We regret to inform you that we are not in a position to handle this dispute with the merchant on your behalf. In order for this transaction/s to be processed, an OTP (One Time PIN) sent to a customer’s registered cellphone or email address is required to be entered as final approval for the secure online transaction to be authorised.Our records indicate that this was a secure transaction performed with a One Time PIN. Therefore the bank is unable to assist any further.Regards
Vimbai H's updateReviewer Update
03 Sept 2019, 13:20Below is the response from FNB.
What kind of a bank which cant reverse a transaction that is not yet successful!!! FN it is your fault because i reported this incident in time before the money was in the recipient's account.
I WANT MY MONEY BACK.
I WILL GO TO AS MANY PLATFORMS AS AVAILABLE TO PUBLISH THIS!!!
Good Day MISS MERCY V HUNIPEMS ref no : ***We refer to your recent enquiry regarding a Disputed transaction on ***2 for the amount of R717.01 LAWRAFASHION
which was debited to your account.We regret to inform you that we are not in a position to handle this dispute with the merchant on your behalf. In order for this transaction/s to be processed, an OTP (One Time PIN) sent to a customer’s registered cellphone or email address is required to be entered as final approval for the secure online transaction to be authorised.Our records indicate that this was a secure transaction performed with a One Time PIN. Therefore the bank is unable to assist any further.Regards
VH
Vimbai H's update03 Sept 2019, 13:20
Reviewer Update
Below is the response from FNB.
What kind of a bank which cant reverse a transaction that is not yet successful!!! FN it is your fault because i reported this incident in time before the money was in the recipient's account.
I WANT MY MONEY BACK.
I WILL GO TO AS MANY PLATFORMS AS AVAILABLE TO PUBLISH THIS!!!
Good Day MISS MERCY V HUNIPEMS ref no : ***We refer to your recent enquiry regarding a Disputed transaction on ***2 for the amount of R717.01 LAWRAFASHION
which was debited to your account.We regret to inform you that we are not in a position to handle this dispute with the merchant on your behalf. In order for this transaction/s to be processed, an OTP (One Time PIN) sent to a customer’s registered cellphone or email address is required to be entered as final approval for the secure online transaction to be authorised.Our records indicate that this was a secure transaction performed with a One Time PIN. Therefore the bank is unable to assist any further.Regards
FNB (First National Bank)'s replyOfficial
03 Sept 2019, 14:59Good day Vimbai Huni,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Sept 2019, 14:59
Official
Good day Vimbai Huni,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
VH
Vimbai H's updateReviewer Update
03 Sept 2019, 15:10the only respond i am waiting for is my refund,i do not need any explanation as this is the Fnb which failed to give me truthful information and to be proactive whilst the money was not yet with the recipient.
VH
Vimbai H's update03 Sept 2019, 15:10
Reviewer Update
the only respond i am waiting for is my refund,i do not need any explanation as this is the Fnb which failed to give me truthful information and to be proactive whilst the money was not yet with the recipient.