*****ent transaction not easy to sort

I noticed a pending amount in my banking app, knowing I didn't pay anything on this amount. I waited till the next morning to where this money was going to. Finally this was paid into a Kulula card. My mom came to me and said why did I pay money into her card. I explained to her I didn't and that is what happened and then already I've chatted to the live chat and called ***** department with cut lines etc. Again this morning I called four different lines as I was sent from pillar to post. On logging into my account from computer and printing this transaction, I can see it was an Internal Bank Naedo Collection. What for. Meaning these guys will dr5aw this money at a later stage. So having a problem on your account is not easy to sort with FNB.