*****elent Behaviour by FNB

On the 18th of September I have noticed that my Savings Pocket has disappeared from my Online Banking Profile. I then logged a query on the website on ReferenceRj ********** 7187~2 The response I got is that the account was dormant and FNB has closed it without my consent or instruction and regardless of the fact that there was still money in the account. I was also told that I would need to lodge a claim to get my money back with the branch. I did not accept this as the account was not closed on my instruction. Puleng Moloi has then send me a form to complete to log a claim with the FNB branch, I was told that it would take 24-48 hours for this to be resolved. It is now 21 days later and this issue has still not be resolved despite me having to follow up every day with Puleng. The next step would be to lodge this with the Financial Ombudsman and small case court