1 reviews | Active since Sept 2015
*****elent
Someone somehow cloned my card and used it and made my account go into a minus, so at the moment I am stranded without any money or anything and fnb is saying it takes 5 to 10 working days for them to refund me, that is unacceptable, how the hell do you want me to move or get to work this week?? This will make me to leave fnb faster than I joined. After the first thing went off on my account I immediately called the ***** line, but it took so long to get thrpugh the other things started to go off as well.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen