***** withdrawals
Hi. My name recently my dad's received notifications of cash being withdrawn while he had his bank card with him. The total amount being R16000. He tried going to the bank and all the said was he can change his bank card and pin for safety. The notifications of the withdrawals show exactly the times of the withdrawals and where the withdrawals were made. So he has opened a case for this today. Is there anything that FNB can do help with the investigation? In terms of the security footage where the withdrawals were made or just investigating the matter.
Good day Apiwe Booi,
I tried contacting you on the number provided, to no avail.
Please note that if your father is a FNB client he would have to visit a branch closest to him or call FNB ***** department on ***4 to log a ***** incident. The matter would then be investigated and your dad will be provided with feedback.
If your father is a client of any of the other banks he will have to report the matter to them.
If you require further assistance please contact FNB Sales and Service Centre on *** for assistance.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Apiwe Booi,
I tried contacting you on the number provided, to no avail.
Please note that if your father is a FNB client he would have to visit a branch closest to him or call FNB ***** department on ***4 to log a ***** incident. The matter would then be investigated and your dad will be provided with feedback.
If your father is a client of any of the other banks he will have to report the matter to them.
If you require further assistance please contact FNB Sales and Service Centre on *** for assistance.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)