*****: Who is protected? ****** or Customers?

Dear FNB,

With regards to FNB Care Ref - ********** NF (2 ********** 44). I appreciate that you sent the report of your findings to me with regards to my card being cloned by a vendor.

The money taken from my account was refunded after I made a fuss about the case not being attended to, but I am still not satisfied that this issue is resolved.

In the report sent to me you said the following: "Please be advised that the Bank cannot disclose where your card details were compromised as this information was gathered by our investigators and is of a sensitive nature, to be used for ******** cases. "

I understand that due to the nature of this case, you were not able to disclose the information before you have concluded who the ********* was. But surely you must know, and have taken action against the merchant by now.

I do not in any way, intend to support *******, and therefore I would like to know what the final outcome of this case was, specifically WHO the *********(s) was.

If you run your business in an ethical manner, you would want to protect your customers, and you can do so by divulging the information to me, OR you can protect the *****/******* and thereby prove who's more important - ****** or clients.

I look forward to your correspondence. Perhaps you will manage to convert this neutral report into a positive one.