***** / Unauthorized transaction

I am extremely disappointed with FNB. i called on the morning of 29 September to report a ***** case where my vehicle was broken into and they got ahold of my cheque card and unauthorized transaction went off from my account.

After that call i was promised someone will get back to me, few days later i made a follow up call as no one contacted me regarding my case, i was told to wait for 7 working days. on the 7th day i called gain and I'm still getting the same response that someone will contact me with a feedback.

When i called those transactions were still pending when i checked on the app so they still had a chance to reverse them, i mean it took Capitec Bank only 24hrs to investigate on the same matter and reverse the funds.

I have been calling and sending emails to FNB with no help, even their Twitter is just as useless, they never reply to DM's.