***** twice in one year

Twice in one year iv had ***** on my account, fnb has made it very difficult for a person to speak to a human and when you do eventually get hold of a person the very simple solution is to not help a customer at all.

How does FNB allow debit orders to go off with out my authorization? they send an authorization notification and if i dont get it to respond they simply go ahead, i have never received any such notification you have no interest in looking after your customers. This time it was a two digit difference and i was told call back tomorrow they might be able to help, one agent says its ***** another says its not ***** call the ***** department they say they cant help credit card department can help no surprise no one has helped me.

I think its shocking how difficult it is to speak to a person i think its a disgusting **** to allow any debit orders to go off with out making a real effort to customers, like you do when it comes to making sure its really who we say we are. The online app cant help with debit orders and when you call you are told the same thing? And then to add insult to injury the customer has to pay for all of this and then waste a day to go stand in line at the bank for a new card its crazy and i think its one big ****