***** transaction

On the 14 th of October 2019, I received three notifications that amounts were reserved for purchase @ Uber Sa Help.Uber.co, making these three payments pending payments. I do not know this reference, nor did I authorize this. I contacted FNB ***** line and the lady I spoke to, transferred my call. I waited and waited, and no one attended to me. I ended up resorting to reporting this on the app and it kept saying the system is currently unavailable. I tried to call them again on the 15 th of October 2019 and my call still was not attended to. I tried reporting it on the app again and still the “system is currently unavailable”. I then resorted to trying to report it on FNB online banking and same as the app “the system is currently unavaliable.”

This is totally unacceptable for a bank that I've been so loyal to over the years.