1 reviews | Active since May 2016

24 May 2016, 15:29

***** & *****s

<p>This is the second time that I have had to resolve to hello peter to complain about FNB in the past few months.</p> <p> </p> <p>A couple of years ago there was ***** on my FNB cheque account (no overdraft). With a 0 blanace within 24 hours 2 transacation went of my card amounting to around R14,000. I notified the bank to no avail. Long story short every time they phoned me in the proceeding months and years I told the same story. Earlier this year one morning R500 magically dissipeared out of my FNB Platinum Cheque account upon investigation I found that FNb had taken the liberty to transfer that amount to this account which no has been in arrears for a long long time. </p> <p> </p> <p>I phoned them but they did not assist, I went on hello peter and magically within an hour the money was back!</p> <p> </p> <p>Told after going through my statements I noticed they did exactly the same except this time for the amount of R1000 on the 2nd of March 2016!!! </p> <p> </p> <p>FNB - Stop commiting ***** on my account and please give me back my R1000!</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 May 2016, 06:56
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 928294.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)