***** team useless!

I have informed FNB on the 19th of May about a ********** transaction on my credit card, the matter was referred to the ***** team on the 27th of May, they were supposed to cancel my card and issue a new card. On the 28th I've sent them my physical address for delivery of new card as requested. On the 5th of June, I've sent them another e-mail, requesting an update on progress and also raising my concern that the card was not canceled yet and another transaction might take place. Once again on the 16th of June, another transaction was approved on my credit card from the same company. The so-called "***** team" is useless, very disappointed in FNB, I think I should take my business to another bank.