***** team is a disaster!!

Item: FNB (First National Bank)
Rating: 1

What appalling service from the ***** team. I reported a case weeks ago and even escalated to a manager called Gervaise and still no feedback.

All I ever get is it's been escalated to the relevant team?.

I need this matter resolved today!!!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

24 Apr 2018, 10:34

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply24 Apr 2018, 10:34

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's updateReviewer Update

24 Apr 2018, 10:37

As I mentioned my case is always getting pushed to another department from which I never get any feedback. Advise as to when I will be getting a call from "relevant department"

's update24 Apr 2018, 10:37

Reviewer Update

As I mentioned my case is always getting pushed to another department from which I never get any feedback. Advise as to when I will be getting a call from "relevant department"