***** **** and account closure

I really need to complain about FNB's service as of late. I suffered a **** case and lost money from my account and followed all procedures to open a case with the FNB ***** department and also the police. I gave FNB all details pertaining to the **** and the Case number from the police stations. Four months have lapsed now and I have still to hear from FNB regarding the case. I sent them lots of emails with no replies, and also called their ***** department in, just to be told that the case has not been attended to. I am still waiting for a resolution and my money to be recovered.

Secondly, there have been numerous times where debtors have been deducting from my account various amounts of money as they please and when they please. This was contravening the agreed-upon debits I signed for. This resulted in me reversing lots of debits and alerting the debtors only for them to repeat their offences again the next month.

i eventually got frustrated and closed off all my accounts with FNB and move to another bank. Guess my shock when I discovered that my bank account is still up to this day active and not closed, even after going to the Sandton City branch twice to close it off and also having to phone the online department to disable my internet banking.

i made sure that there is no money owing on the account and also cancelled the debit card. I don't know what else to do to resolve this debacle.