***** RESPONSE AND ASSISTANCE UTTERLY POOR

Various transactions went from my account during the course of this morning. I was at work and at around 11:00 am when I actually read all the notifications I realised that there was ***** on my account as someone withdrew substantial amounts from my account.

I then frantically searched the ***** number for FNB online.

My complaint is that, in emergencies such as today where I had to phone the ***** number, it took me 15 minutes to find and locate the number online. With the rising crime levels, one would expect FNB to have a more proactive approach by providing this when the client gets their card or opens the account.

There is also contradicting information on the FNB website with regard to card ***** as it says there that I have to supply FNB with a form within 3 days that was never communicated to me. Even if this is the case, the form is not available anywhere on the FNB website or elsewhere. I still dont know whether the form is required or not, and I need FNB to pull up their socks and take the matter seriously and not to act as generic robots.

Secondly, although the card was cancelled... I am at a complete loss as to what FNB will ACTUALLY do to assist me herein. I called again today to enquire about the process. FNB does not assist the client to understand what is being done and by when I may expect a result? What should I do? Should I phone the police? Is FNB actually helping me herein?

In the mean time, I have been ****** of atleast R8000.00 in withdrawals from my card.

I am so desperate for assistance, I have lost R8000.00 on FNB's watch...