***** reporting and solutions is a joke

24 December i had unauthorised activity on my bank account. money was used to buy games online and not authorised by me on my device, i logged a ***** case. had to phone then every 3rd day asking what is going on. today i get told sorry they not honouring the payback as i had approved it. told them it was not the case. one of their consultants told me a new **** is where they somehow port your number to new device then do the ********** purchases and then report your number back. i have no idea how true this is but lost a bit of money.

will close my account now and move to another bank or maybe start hiding my money under my mattress.