1 reviews | Active since Feb 2018
***** REPORT UNATTENDED TOO
I have complained via ********** / ********** have sent 6 e-mails and have been promised that someone will investigate and call me back within 24 hours. It has been since January 2018 till n ow, no one has phoned me. I have sent numerous e-mails and calling the ***** line, and still getting no joy. Only thing I was told is the ***** division will call me and I should send a few more e-mails as they do not have a direct line. This is so unprofessional and bad customer service.
All I need is to get confirmation and feedback as I have been de*****ed by Mark King as he is using a suspicious bank account to de***** people.
Sadly I am an FNB Cheque account holder and I have considered to move to another bank due to this bad service.
Good day D Matlala,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to ***** Focus and have requested that they provide urgent feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day D Matlala,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to ***** Focus and have requested that they provide urgent feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)