JH
Jolene H
1 reviews | Active since May 2021
13 Jan 2023, 11:43
***** report
I reported ***** transactions on my bank account. Card was cancelled. I have been emailing FNB & they keep coming back with debit order stop. This was not a debit order, but purchase transactions that went off my account. The value was nearly R800 & then to top it off, payment feels have gone off to for the purchases. I have requested urgent refund, on the same day which the transactions happened & ***** reported & card cancelled. This was 06JAN23 & till today, funds have not yet been reversed.
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Replies (12)0
Replies (12)JH
Jolene H's updateReviewer Update
13 Jan 2023, 12:32Thank you so much for advising. It has been upsetting, that nothing has been done till now. Appreciate feedback & hope reversal happens asap.
JH
Jolene H's update13 Jan 2023, 12:32
Reviewer Update
Thank you so much for advising. It has been upsetting, that nothing has been done till now. Appreciate feedback & hope reversal happens asap.
JH
Jolene H's updateReviewer Update
13 Jan 2023, 14:26Thank you
JH
Jolene H's update13 Jan 2023, 14:26
Reviewer Update
Thank you
JH
Jolene H's updateReviewer Update
16 Jan 2023, 12:41The money that was used ********** from my account, was budgeted for school fees & school transport which needs to be paid on Wednesday. It has been 10days, since I reported this & nothing yet. I need the money back NOW!!! I even went through to APPLE, & they advised my bank must stop the payment, as I do not have an Apple account.
JH
Jolene H's update16 Jan 2023, 12:41
Reviewer Update
The money that was used ********** from my account, was budgeted for school fees & school transport which needs to be paid on Wednesday. It has been 10days, since I reported this & nothing yet. I need the money back NOW!!! I even went through to APPLE, & they advised my bank must stop the payment, as I do not have an Apple account.
JH
Jolene H's updateReviewer Update
16 Jan 2023, 15:16I am totally stressed here & its so bad not getting any responses!!!!
JH
Jolene H's update16 Jan 2023, 15:16
Reviewer Update
I am totally stressed here & its so bad not getting any responses!!!!
JH
Jolene H's updateReviewer Update
16 Jan 2023, 15:57Priority in my books, means help client straight away. I reported the ***** 10 days ago. Can some PLEASE URGENTLY respond to me!!!
JH
Jolene H's update16 Jan 2023, 15:57
Reviewer Update
Priority in my books, means help client straight away. I reported the ***** 10 days ago. Can some PLEASE URGENTLY respond to me!!!
JH
Jolene H's updateReviewer Update
17 Jan 2023, 09:13????????????????????????????????????????????????????????????
JH
Jolene H's update17 Jan 2023, 09:13
Reviewer Update
????????????????????????????????????????????????????????????
JH
Jolene H's updateReviewer Update
17 Jan 2023, 10:36FNB should of stopped the pending amounts on 06JAN straight away, when i reported *****. Only for FNB to allow the banking on 09JAN. It is a lot of money to just go off & I need it back NOW!!!!
JH
Jolene H's update17 Jan 2023, 10:36
Reviewer Update
FNB should of stopped the pending amounts on 06JAN straight away, when i reported *****. Only for FNB to allow the banking on 09JAN. It is a lot of money to just go off & I need it back NOW!!!!
JH
Jolene H's updateReviewer Update
17 Jan 2023, 10:53Originally, I was getting quick responses...now nothing at ALL!! This is unacceptable. I need to make an urgent school payment & need the money now PLEASE. Investigation was suppose to happen last week already. How long must i still wait??????
JH
Jolene H's update17 Jan 2023, 10:53
Reviewer Update
Originally, I was getting quick responses...now nothing at ALL!! This is unacceptable. I need to make an urgent school payment & need the money now PLEASE. Investigation was suppose to happen last week already. How long must i still wait??????
JH
Jolene H's updateReviewer Update
17 Jan 2023, 11:37I just received a sms...Ref *** Debit Card Claim acknowledged. Am i getting my money back NOW???
JH
Jolene H's update17 Jan 2023, 11:37
Reviewer Update
I just received a sms...Ref *** Debit Card Claim acknowledged. Am i getting my money back NOW???
JH
Jolene H's updateReviewer Update
17 Jan 2023, 12:47I really need to make a payment now. It cant be that difficult to reverse payment. I am seriously stressed here!!!!!!
JH
Jolene H's update17 Jan 2023, 12:47
Reviewer Update
I really need to make a payment now. It cant be that difficult to reverse payment. I am seriously stressed here!!!!!!
JH
Jolene H's updateReviewer Update
17 Jan 2023, 12:49I keep checking my app, hoping to see the money reflecting back. This is not acceptable!!!
JH
Jolene H's update17 Jan 2023, 12:49
Reviewer Update
I keep checking my app, hoping to see the money reflecting back. This is not acceptable!!!
JH
Jolene H's updateReviewer Update
18 Jan 2023, 08:34THANK YOU FNB, for finally sorting out my complaint. Much appreciated
JH
Jolene H's update18 Jan 2023, 08:34
Reviewer Update
THANK YOU FNB, for finally sorting out my complaint. Much appreciated