*****: Refund still not processed!!! Unacceptable

On 2 September, I was ****med as I was sitting at home working nd someone deducted 2 amounts on my credit card of R496 as well as R15.78 and the reference for both transactions was shown as "Uber/Limousin Company". I called FNB to alert them to this and proceeded to block my card. I was informed by FNB that the case would take 3 days to be resolved and they sent me a form fill in and send to them, which I sent on 4 September to the email provided. I checked my account again those two amounts attracted 2 charges of R8.70 each. And then called FNB 3 days later to follow up and I was informed that the money will be reversed to my account by last week Wed. And then On Friday I called again to follow up and I was informed that its still in progress and it will be paid on Tuesday morning. I called on Tuesday and I was advised that it would be escalated for further actioning. I dont understand how this could take this long as they have even said themselves that its straighr up *****??? Utter nonsense and *********** to say the least! Pay back money plz!!!!