***** Refund not happening from FNB

On 30 December 2022 @ 14h16 I was called by FNB *****line *** to notify me of 3 ********** online transactions on my credit card at13h22 for Air Link R11554.00, at 13h31 for Travel Wings Middle R11600.00 and at 13h36 for Travel Wings Middle R10539.05. I confirmed with the FNB Caler that it was definately not me. He said that he will immediately block my card to protect me and send me a new card with the couriers which he did. He also said that I would be refunded within 7 to 10 days. All their phone calls are recorded so it is very easy to retrace. It is today the 22nd of January and i have NOT received my refund. I have to add that for any online transaction I ALWAYS receive a confirmation prompt approval notice from FNB on which i have to press an approve button but for these 3 transactions I have not received any approval notices. I also tried contacting FNB several times afterwards but was just sent from pillar to post. By this time, I tried all avenues for communication about these ******* transactions on my account and my refunds not being made so I decided to break away from business for a day and go to FNB Mall of the South. On Wednesday 18 Jan 2023 I was helped by a very kind young man Tumalo at 12h35. He tried his best to also communicate with *****line but was also sent from pillar to post and cut off several times. He nearly gave up but then got through to someone who actually gave us a Reference number 2***. We were told that I will receive an sms within 24 to 48 hours to confirm but still nothing happened. I have a feeling that this ***** happened internally by someone who knows how to override the system. It also happened 1 day after I deposited R90,000.00 into the account. Otherwise, it could not have happened without my approval. I tried all other avenues and Hellopeter is now my last resort before I take this matter further.