***** refund

Lost card on the 6/6/2018 blocked it immediately, but two weeks later toll gates transactions were going off my account, called the call center no assistance until I went to the Maponya mall branch and a consultant by the name Matthew assisted me two days money was reversed and I was assured that the card would be hotlisted

Today I'm sitting with an account that's at - R2664 due to these toll gates transactions, went to the branch after countless reporting of this new ***** case, a lady by the name of Dineo chimpiri at mapo ya mall advised I opened up a new account due to the hot listing not being g on the card and this was 13/07/2018 new ***** case started deducting money from the 11/07/2010,to date I still have received and sitting with an account that's in access.

Such a big and innovative bank cannot stop transactions on a blocked card, at my inconvenience I need to get this sorted due to the incompitance of the bank, so who's the ********? FNB allowing ***** stars to access hard working South Africans money?.... I just need my refund immediately.