***** query not resolved

How is it possible that an FNB Letterhead has a spelling error on the surname & race of a Director but the FNB Business ***** department ignores this query and confirms that the documents are authentic.<br> How is it possible when I query a document for the notification of change in banking details that was not signed by die account holder nor was the correct procedure followed to complete the necessary documentation this is ignored by FNB Business ***** department and they confirm the documents are authentic and that they were signed off by the bank employees because they received approval from client.The '**********' document was not signed by any account holder, it was typed on a normal paper and then approved by an FNB employee at FNB Southdale. Why did I then receive an email from FNB debitorder departmetn stating that certain documents have to be completed for the notification of change in banking details and they sent me the actual documents that have to be completed. It seems as if somebody is covering up for the people involved with these suspicious activities at FNB Southdale branch and the legal department just ignores this!!