***** prevention is not their priority.

I've been a long time customer of FNB, so it pains me to say that their customer service has gone down the tubes in recent months.

An unauthorised debit order was charged to my private chequing account this morning at 1:00AM, and I spent 2 hours trying to figure out who had requested it, put a stop order on and reported the dispute. To their credit the charge was reversed (only because I disputed it), but I've had absolutely no feedback from FNB as to the cause of this activity. How can they allow just anyone to take money from my private accounts without so much as a word?!?

I've sent a query regarding the ********** claim to the help desk via the online platform, but I didn't even get so much as an acknowledgment that they are investigating. Despite their claims, they clearly do not prioritise their client's security.