SN
Senamiso N
1 reviews | Active since Apr 2019
29 Apr 2019, 11:01
***** on my FNB Private Client Bank Card
I am a private client at First National Bank and I must say I am very much disappointed with the service I have received from the Bank thus far. Someone cloned my card and I lost money from the account on 02/04/2019. I logged a called with the ***** department and they said they'll investigate and come back to me within 7 to 14 working days. The 14 working days have now passed and I have not heard anything from the bank. I was issued a reference number (857969). I followed up with this issue and still I have no feedback. What is the purpose of being a private banker with this bank? Can someone please recommend a good bank for me?
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FNB (First National Bank)'s replyOfficial
29 Apr 2019, 13:14Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply29 Apr 2019, 13:14
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***