***** on my FNB Account

I logged a case (03 January 2020) of ***** that occurred on my FNB account on the 28 December 2019 regarding a ********** transaction in my account amounting to R359.99 with a reference Google Tech* to ***** department. I was sent a form to fill in which I did on the 3rd January 2020.

To this day I have been trying to call their ***** Department and I hold for more than an hour without any help. Also, there is no one advising on when I am getting my money back and what the progress is regarding the case.

Please help me.

Thank you. Sithembele